A Safe and Well Check is a free service offered by North Wales Fire & Rescue Service to give fire safety information and guidance. Our staff will carry out an assessment and offer tailored advice and interventions to help reduce the risk of fire in their property.

Do we offer a Safe and Well check to everybody?

Not everybody will require a Safe and Well Check face to face. We asses all referrals to ensure that we are focusing our time on those people who are most at risk of fire. A face to face visit will be offered to those most at risk of fire. If you are deemed as being low risk we will contact you via telephone to offer fire safety advice.

Please complete the online request form or alternatively call us on 0800 169 1234 or text on 0750 730 3678

During a face to face Safe and Well Check at your property, we will:

• Assess fire safety in every room in your property.
• Identify and make you aware of the potential fire risks in your home.
• Make sure you know what to do in order to reduce or prevent these risks.
• Discuss a night-time routine that will help keep you and your family safe at night.
• Discuss an escape plan.
• Ensure you have a working smoke alarm, on each floor of your property and ensure you know how to test and maintain it.
• Assess the need for additional free of charge interventions to reduce the risk of fire in your home.
• Refer you (with your permission) to agencies that may offer further help to keep you safe and well.